Help center
Frequently asked questions
The essentials on condition, ordering, shipping and returns.
What condition are the products in?
Brand new and unused, in its original unopened box. Complete with everything the manufacturer includes. The manufacturer warranty applies.
Do I need an account to order?
No. Checkout is as a guest: your email address and your shipping address are all we need.
How long does delivery take?
Everything we sell is held in New York and packed within 3 working days. The full estimate from the day you order is 10 to 12 calendar days to any United States address. Your country-aware dates are shown on the product page and recalculated from your delivery address at checkout before you pay. The checkout dates are attached to your order and repeated in the confirmation email.
Do I pay for delivery?
No. Tracked delivery is free to any United States address. There is no minimum order and nothing is added at the end.
How do I track my order?
We email you the tracking number as soon as the carrier issues it.
Can I return a product?
Yes. You can ask to return an eligible item within 180 calendar days of delivery, for any reason. We email you a prepaid label and the return costs you nothing. The Returns page has the conditions, the exceptions and the steps.
Is the price shown the final price?
Yes. Prices are in US dollars, delivery is included, and the total at checkout is the total we charge. Your order ships domestically from New York, so there is nothing extra to pay when it arrives: no import duty, no clearance fee, no charge at the door.
How do I reach customer support?
Write to support@gardengeardepot.com. We answer Monday to Friday, 9am to 5pm Eastern Time, and every order is answered by a person rather than a form.